Returns, Refunds & Replacement Policy | CatBazaar.in

Your cat’s happiness matters. And so does your trust in us.

At CatBazaar.in, we believe shopping for your cat should feel simple, safe, and worry-free. We carefully select, pack, and ship our products because we want every cat parent to have a great experience with us.

If something goes wrong with your order, we’re here to help. Whether you receive a damaged product, the wrong item, or an order with something missing, our team will review your concern fairly and help find the right solution.

Our promise is simple: If we make a mistake, we’ll work with you to make it right.

1. When Can You Request a Return, Refund or Replacement?

We accept requests in the following situations:

• Damaged on arrival: Your product arrives broken, cracked, torn, or visibly damaged.
• Wrong product delivered: You receive an item, size, colour, or variant different from what you ordered.
• Missing item: One or more products listed in your order are missing from the package.
• Defective product: Your product has a manufacturing defect or does not function as described, subject to verification and applicable consumer rights.

Please contact us within 48 hours of delivery so we can investigate and resolve the issue promptly. If something prevented you from reporting it within this period, please still contact us and explain the situation. We’ll review your request fairly.

2. What Will CatBazaar Do to Resolve Your Issue?

We don’t want you to pay for an error that wasn’t yours.

Once your request is verified, we’ll work with you to offer an appropriate resolution, which may include:

• Free replacement: We’ll arrange a replacement for an eligible damaged, defective, or incorrectly delivered item, subject to availability.
• Refund: If a replacement is unavailable or unsuitable, we’ll review the possibility of a refund to your original payment method.
• Missing-item resolution: We’ll investigate and arrange delivery of the missing item or another appropriate resolution.
• No-cost return arrangements: Where a return is required for a verified issue covered by this policy, we’ll provide the appropriate return or reverse-pickup instructions without charging you for the return.

We’ll explain the available options clearly before proceeding. Our aim is to resolve genuine issues fairly, without unnecessary hassle.

3. How to Request Help

Getting help is straightforward.

Step 1 — Contact us

Reach out through the customer support channels listed on CatBazaar.in within 48 hours of delivery.

Step 2 — Share your order details

Provide your order number and registered contact details so we can locate your purchase.

Step 3 — Show us the issue

Please share clear photographs or a short video showing the problem, where possible. Photographs of the outer packaging, shipping label, and product can help us investigate faster.

An unboxing video can be useful, but we encourage you to contact us even if you do not have one. We’ll assess the available information fairly.

Step 4 — Let us take it forward

Our team will review your request and explain the next steps. Please keep the product and its packaging until we confirm whether a return is required.

Important: Please do not ship a product back before receiving instructions from our team.

4. Refunds: Clear, Simple and Transparent

If your refund is approved, here is what you can expect:

• Refund processing: We generally initiate approved refunds within 5–7 business days after final approval.
• Original payment method: Refunds will normally be issued to the original payment method, where supported.
• Cash on Delivery orders: For approved COD refunds, we’ll provide instructions for completing the refund through an appropriate payment method.
• Bank or payment-provider delays: The time taken for the money to appear in your account may vary depending on your bank, payment provider, or payment method.

We’ll communicate the applicable refund process clearly. If you believe your refund is delayed, please contact us with your order number so we can help check its status.

5. Are Return Pickups Free?

Yes, for verified issues covered by this policy.

If you receive a damaged, defective, or incorrect product and a return is required, CatBazaar.in will communicate the return or reverse-pickup arrangements without charging you for that return.

If reverse pickup is unavailable at your location, our team will explain the alternative arrangement before asking you to send the product back.

You should not have to bear return shipping costs for a verified mistake on our part.

6. Products That Cannot Normally Be Returned

We want to be transparent about the situations in which a return may not be accepted.

As a general policy, we do not accept returns solely because:

• Your cat does not like, use, or adapt to the product.
• You change your mind after placing your order.
• You prefer a different colour, style, or design than the one correctly delivered.
• The product matches its description, but it does not meet your personal preferences.

We also generally cannot accept products that have been used, washed, altered, or damaged after delivery, or products sent back without prior return instructions.

For hygiene and safety reasons, certain pet products may have additional restrictions.

However, these restrictions do not remove your rights if a product is defective, incorrectly described, misrepresented, or otherwise covered by applicable consumer protection law. Please contact us if you believe your situation deserves review.

To help you choose confidently, we encourage you to check each product’s dimensions, material, specifications, photographs, and care instructions before ordering.

7. Can I Cancel My Order?

We understand that plans can change.

• Before dispatch: Contact us as soon as possible. We’ll try to cancel your order before it is shipped.
• After dispatch: Cancellation may no longer be possible. Please contact our team for assistance with the available options.

If a cancellation is approved for an order already paid for, the applicable refund will generally be initiated within 5–7 business days of approval.

8. Replacements and Exchanges

Replacements are available for eligible damaged, defective, or incorrectly delivered products, subject to verification and availability.

If the original item is unavailable, we’ll explain the available alternatives, which may include a refund where appropriate.

Exchanges for a different product, size, colour, or style are not routinely offered unless expressly stated on the product page or approved by our customer support team.

9. Our Commitment to Fair Treatment

At CatBazaar.in, we want you to feel confident ordering from us.

• We’ll review genuine concerns fairly.
• We’ll explain the resolution process rather than leave you guessing.
• We won’t ask you to pay return shipping for a verified issue covered by this policy.
• We’ll communicate any additional information required to assess your request.
• We’ll consider the facts of each case and your rights under applicable Indian law.

If you are unhappy with the way your request has been handled, please contact our customer support team and ask for the matter to be reviewed.

10. Contact CatBazaar.in

For assistance with a return, refund, replacement, damaged delivery, or missing item, please use the customer support contact details published on CatBazaar.in.

To help us resolve your issue faster, please include:

• Your order number
• The registered phone number or email address
• A brief description of the issue
• Relevant photographs or videos, where available

We’ll guide you through the next steps.

11. Policy Updates and Your Consumer Rights

CatBazaar.in may update this policy from time to time. The latest version will be published on this page.

This policy is intended to operate alongside applicable Indian consumer protection and e-commerce laws. Nothing in this policy is intended to exclude, restrict, or waive any statutory rights or remedies available to you.

CatBazaar.in — Everything Your Cat Needs. Delivered With Care.

Thank you for trusting us with your cat’s happiness. We’re here to make your shopping experience better, one order at a time.