Returns & Refunds

At Catbazaar.in, all products are carefully inspected and packed before dispatch. To maintain hygiene standards and prevent misuse, we follow a strict return and refund policy.

1. No Return Policy (General Orders)
We do not accept returns for reasons such as:

  • Change of mind
  • Size or preference issues
  • Cat not liking the product

Please review product details carefully before placing an order.

2. Eligible Cases (Replacement Only)
We only accept requests in the following cases:

  • Product received is damaged
  • Product received is defective
  • Wrong item delivered

Note: We do not provide refunds in these cases. Only replacement will be issued.

3. Reporting Time (Strict Window)

Issues must be reported within 24-48 hours of delivery

Requests after this period will not be accepted under any circumstances

4. Proof Requirement (Mandatory)
To process any request, you must provide:

  • Clear unboxing video (starting before opening the package)
  • Photos showing the issue

Without proper proof, claims will be automatically rejected.

5. Product Condition Requirements

  • Item must be unused and in original packaging

Products showing signs of use, damage after delivery, or missing packaging will be rejected

6. Reverse Pickup & Logistics

Reverse pickup will be arranged only after approval

If pickup is unavailable in your area, customer must self-ship at their own cost

7. Refund Policy

Refunds are not applicable under this policy

Only replacement will be processed for approved cases

8. Order Cancellation

  • Orders can only be cancelled before dispatch
  • Once shipped, orders cannot be cancelled or modified

9. Non-Returnable Categories
The following items are strictly non-returnable under all conditions:

  • Cat food, treats, and consumables
  • Grooming and hygiene products
  • Clearance or sale items

10. Right to Refuse
Catbazaar reserves the right to:

  • Reject any return/replacement request that does not meet the above criteria
  • Deny requests lacking proper proof
  • Take final decisions in case of disputes

By placing an order with Catbazaar, you agree to the terms outlined in this policy.

Catbazaar – Curated for Cats 🐾